I have refunded £2,000 in the last 4 days to people who’s bookings I have cancelled. Red Funnel is the original Isle of Wight operator, with nearly 160 years experience of crossing the Solent and the most direct route into the heart of the island. 7 – Will there be any immediate changes to passenger capacity on board Red Funnel’s vessels? Save 10% with Enterprise Rent-a-Car when booking via redfunnel.co.uk. It wasn’t much but it helped. Read more Check your booking conditions. We should be using the army to help police places. If you don’t book a flexible rate, you may not be entitled to a refund. As my, We can’t expect ferry companies to vet passengers wanting to book tickets to come to the Island or passengers who have already booked. How to make changes to your booking Here are some helpful articles to help you make changes to your booking if your travel plans change: How can I cancel my booking and how much will I be refunded? “Wightlink has also contacted regular customers to explain the updated regulations, discourage travel and to offer them the opportunity to change their booking at no charge.”, Filed under: Ferry, Health, Island-wide, Isle of Wight News, Top story, Travel, 21 Comments on "Tier 3 and 4 visitors: We asked each IW ferry company what they were doing to detect and stop them". As well as comparing prices and times for Southampton to Cowes East, we will also show you results for 5 other routes to help you get from England to the Isle of Wight at the best time, for the best price: Lymington to Yarmouth Added by Mik19. Data theft does not appear to be a motive. ... 25% Off Your Booking. Passengers who are travelling with existing bookings are asked to arrive in advance of their sailing time to ensure sufficient time to process payments. Following recent increases to regional restrictions, Red Funnel has today announced it is making changes to its Hi-Speed Red Jet timetable. At time of publishing, we’d not heard back from them. So some are really doing their bit. Sun bookings can be made online or via the Travel Centre but customers must be in receipt of a unique voucher code which is printed in Red Funnel's Travel Voucher leaflet, issued to you by the holiday park. Similarly, people should not travel to Tier 4 areas from other tiers (including the Isle of Wight) unless it is for essential reasons. Weasel words from many of the ferry companies. Red Funnel will continue to review the opportunities to add more of these sailing types depending on booking and traffic patterns and will continue to announce the next day’s vehicle-deck only sailings the day before, as it has been for the last few weeks. The following vehicle ferry crossings will be cancelled: Any customers who do not wish to rebook or receive a credit can learn more about their options on the Red Funnel Website. Excludes any other packages already including the ferry crossing. Better still, My Red Funnel Reward members save 20%. If the government made it compulsory that everyone should put masks or shields on when they are in public this would help, 14 years | 36,000+ articles | 170,000+ comments, stated publicly by the Isle of Wight Council, Isle of Wight tourism businesses finalists in Beautiful South Awards, Daily number of Isle of Wight positive Coronavirus tests, Isle of Wight councillors vote to reduce the council tax support subsidy, Isle of Wight NHS launches service to help patients dealing with Long Covid, Good mental health and wellbeing a priority for Platform One, Sea defence work reveals historic seawall dating back to 17th century, 33 years jail sentence for Isle of Wight trio, Isle of Wight council drop Bus Pass time restrictions for older travellers, Isle of Wight test centre still seeing people with mainland postcodes – but it’s tiny, Graze It deliver boxes of cakes to hospital wards as thank you from the community, Asking passengers why they were travelling, Taking steps to stop people travelling from Tiers 3 and 4, Checking passengers were only staying for one night when visiting a support bubble. WightlinkA spokesperson for Wightlink told News OnTheWight. Need to change your Red Funnel booking? 1.5.1. “Residents of areas currently classed as Tier 3 or Tier 4, should not travel to the Isle of Wight for leisure trips or nonessential reasons at this time. The Master/Captain/Commander or any other authorised person will refuse to take on board any vessel a person who in the Master’s opinion may constitute a hazard either to the safety of the vessel or to the safety of the other persons on board that vessel or who in the Master’s opinion may be a nuisance or annoyance to other passengers. This article tells your how to make changes to your booking and help you find any information relating to your Red Funnel ferry booking. As with the other operators, Wightlink say they are reminding customers of the restrictions, adding. *Standard Cancellation fees refer to bookings cancelled at least 24 hours prior to departure A spokesperson for Red Funnel said: "Red Funnel is offering customers whose travel is being disrupted due to Covid-19 a number of options. Need to change your Red Funnel booking?Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. A spokesperson for Red Funnel told News OnTheWight, “We ask that all customers with existing bookings for travel with us today to please have their e-tickets available to be checked on arrival. The discount will be applied automatically when the page is submitted. Red Funnel has issued a statement following the announcement of a move to Tier Three for the Isle of Wight RED Funnel has this evening issued a statement regarding travel to and from the Isle of Wight following the news that the Island will move into Tier Three from Boxing Day (Saturday). If this applies to you please contact holidays@redfunnel.co.uk in the first instance. Maximum capacity on our vehicle ferries is currently capped at 350 passengers (39% of the normal capacity of 895) and our Red Jets are capped at 148 passengers (53% of the normal capacity of 279). I am hearing that accommodation venues that are open are getting police visits and bookings are being checked. Simply login to your account to book. We enquired as to whether the companies were: HovertravelHovertravel chose not to answer the questions, but instead referred us back their earlier statement and added, “As stated publicly by the Isle of Wight Council, none of the ferry companies, including Hovertravel, ‘have the ability to enforce the no travel rule’.”. (21 December 2020) Following the most recent changes to the government’s Covid-19 travel guidelines and anticipating reduced demand for services, Red Funnel is withdrawing select vehicle ferry sailings between 27 December and 4 January 2021. We asked each of the ferry companies what they were doing to detect and stop Tier 3 and 4 passengers coming to Tier 1 Isle of Wight. The following vehicle ferry crossings will be cancelled: Options re-book before the end of this year despite no end in sight to Covid 19, get 50% back and 50% credit to ensure repeat booking or travel and stay in your car despite government guidelines advising against this. Read more Check your booking conditions. Following the government announcement, Red Funnel’s ferry service will operate between Tiers 3 and 4 once Southampton and the Isle of Wight move into their new Tiers, effective 00:01 on 26 December. We took a return trip on a Saturday with Red Funnel Ferries to East Cowes, the crossing takes 1 hour. 1.5. Passengers travelling on Red Funnel's vehicle ferry service may experience a change to their booking, as several sailings have been cancelled tomorrow (Sunday). Written by Michael Choosing Red Funnel as your ferry to the Isle of Wight We aim to be the go-to Isle of Wight crossing service for anyone looking to enjoy a day away or a holiday to the Island, and our almost 160-year history is testament to our commitment to holidaymakers, both UK-based and from further afield. Read more Check your booking conditions. Better still, My Red Funnel Reward members save 20%. Simply login to your account to book. No. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. Payment Options. Since Monday, computer problems have stopped passengers buying tickets for the Southampton to Isle of Wight route. “Wightlink outlines the current restrictions to customers when they book and there are full details of its measures to stop the spread of Coronavirus on the company’s Website. “Although we continue to operate in Tiers 1 and 2, we are continuing to do all we can to support the government’s advice, reinforcing the message that people must refer to the local restriction tier guide before planning travel to the Isle of Wight. Our passenger capacity will remain unchanged. Same source is saying that police are using ANPR in the patrol cars and stopping anyone with a car reg doc showing a tier 4 area to ask what they’re doing here. Save 10% with Enterprise Rent-a-Car when booking via redfunnel.co.uk. We are doing everything we can to discourage those who should not be travelling.”. Red Funnel - Change booking, find information Want to know everything about Red Funnel? I know a local hotel in Cowes that has turned away 3 or 4 bookings in the last few days from tier 3 and 4 areas. Travelling via … >> Hire a Car Today The merchant reserves the right to cut out any offer or deal without giving prior notice. Here's our guide. Here's our guide. 1.5.1. Their staff are not law enforcers and would be vulnerable to abuse. Southampton, presently in Tier 2, will be escalated to Tier 4, while the Isle of Wight, currently in Tier 1, will be escalated to Tier 3. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. Well if you read what Red Funnel say it is quite clear that the ferry companies do not have any legal authority to check on who is travelling and why. Save with 6 Red Funnel UK Offers. "Firstly, the cost of any ferry bookings that need to be cancelled can be put towards future bookings, to ensure our customers do not lose their money. Passengers who are travelling with existing bookings are … Since Monday, … Red Funnel rewards points and travel cards are currently not being accepted on new bookings. “Many people crossing the Solent come from areas that are not in Tier 4 and/or are travelling for essential reasons permitted by the Government such as work, education and caring responsibilities.”. (21 December 2020) Following the most recent changes to the government’s Covid-19 travel guidelines and anticipating reduced demand for services, Red Funnel is withdrawing select vehicle ferry sailings between 27 December and 4 January 2021. Perhaps the hotels and other accomodation providers should be asked if they have t bookings from tiers 3 and 4. Note: if you have a booking with us at one of your local council car parks, we cannot change the vehicle associated with a booking once 5 minutes of a booking has elapsed. Maximum capacity on our vehicle ferries is currently capped at 350 passengers (39% of the normal capacity of 895) and our Red Jets are capped at 148 passengers (53% of the normal capacity of 279). No. If you don’t book a flexible rate, you may not be entitled to a refund. Red funnel are always my first choice, friendly staff mostly, usually on time and cheaper than ***telink. 33%. Submit a Coupon. Red Funnel Ferries 12 Bugle Street , Southampton , SO14 2JY , United Kingdom . © Copyright On The Wight Ltd 2005-21 | Terms and conditions | Privacy Policy | Contact | Advertise | Isle of Wight Weather, Any views or opinions presented in the comments below must comply with the, I think you will find that most accommodation providers are turning down Tier3/4 bookings as well as ones that don’t conform to the new Christmas bubble. Simply login to your account to book. In a nut shell -not much,especially if it affects our bottom line. Any customers wishing to amend their booking for today should get in touch with Red Funnel’s Contact Centre team at 02380 019192. If you have a Red Funnel promotion/offer code please enter it here. Any customers who do not wish to rebook or receive a credit can learn more on the Red Funnel website . Categories Log in Join for free. OFF. Red Funnel UK Coupon Codes. If you are looking to amend/cancel a Red Funnel Holidays booking, which includes accommodation purchased with your ferry travel, our T&C's may be slightly different. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. Travel cancelled due to Covid19 but Red Funnel have their own refund policy and don't follow the Prime Minister. As Red Funnel operates a fluid pricing structure, price can change according to availability therefore it is always best to book early to get our lowest lead in fares. “In common with other transport operators on the Solent and elsewhere, Wightlink is not asking its customers where they have come from or where they are travelling to. Note: To book please go to the web address printed in the leaflet. If Red Funnel is unable to fulfil an accommodation booking for whatever reason, the 25% discount for ferry travel is no longer applicable and standard ferry travel rates will apply. We are currently building Red Jet 6 which will include toilets onboard. Red Funnel reserves the right to cancel or amend this offer at any time. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a … Due to timetable changes, the 5.15am, 8.15am and 11.15am sailings from Southampton, and the 6.45am, 9.45am and 12.45pm sailings from East Cowes, have all been made freight-only. It was the first time we had boarded a ferry by car but it was quick … If you don’t book a flexible rate, you may not be entitled to a refund. For more details of these cookies and how to disable them, see our cookie policy. The issue surely is with the government to give them that authority. Fran Collins, CEO at Red Funnel, said there is no evidence to suggest any personal data leaks and she wants to reassure customers that credit and debit card details are not held within their systems. Expires: In 11 months Terms: Discount applies to selected products. We recommend booking an option with free cancellation in case your travel plans change. If you don’t book a flexible rate, you may not be entitled to a refund. I actually blocked any opportunity for people to book as soon as the I of W council gave me an extra emergency payment during the last lockdown. Written by Michael Updated over a week ago SeaJets - Change booking, find information Want to know everything about SeaJets? I work for a travel company so I am well aware of mask policy on public transport. UP TO. I have also turned down new potential bookings. When you arrive to ferry the reg is taken, when they leave this data tells you how long they stayed the police are not bothered because it wouldnt get to court until all face covering are enforced in public then we are not going to win until everyone is vaccinated. Given the move by the UK Government to add another level to the Covid-19 Tier system (putting Portsmouth and London in Tier 4) and concern from many Islanders about visitors still arriving on the Isle of Wight, News OnTheWight put some questions to the cross-Solent ferry companies this morning. Our passenger capacity will remain unchanged. Red Funnel ordered to make changes after vessel swung out of control and crashed into yacht. Can I travel via ferry to take exercise or enjoy a day trip? >> Hire a Car Today Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. We recommend booking an option with free cancellation in case your travel plans change. The Government has at last reacted to a surge in the number of Covid cases, and on scientific advice, is trying to avoid a catastrophic NHS overload and disruption to imports and, In exactly the same way that Island Hotel, B&B, bar and restaurant owners are refusing to accommodate or serve customers whose home or main residence is within a Tier 3 or 4 area, so can the ferry operators – the Ferry companies, clearly, have chosen not do so indicating precisely where their priorities lie and chose to ignore the facts that inevitably, they must be contributing to, All they have to do is refer to their terms and conditions. We recommend booking an option with free cancellation in case your travel plans change. Customers are also able to place their booking ‘on hold’ and take until 31 March 2021 to decide when they wish to travel and make a booking for any time in 2021. Save money on things you want with a Red Funnel UK promo code or coupon. Isle Access has sought reassurance from Red Funnel, Wightlink and Hovertravel over Brexit. Customers who need to make changes can amend their booking to a new date with no added administration or penalty fees, although a difference in base fare cost may apply. (Even if I stay outdoors?) “These messages are being reinforced within our communications, around our terminals, on our website and on social media. Red Funnel's ferries operate almost every day of the year, on their well-established route between Southampton and … 6 Red Funnel UK coupons now on RetailMeNot. It’s interesting to see how they respond, Read and contribute to the 21 readers' comments ↓. Simply login to your account to book. Excludes any other packages already including the ferry crossing. I would rather skype family this Christmas so i could see them next year. While the operator will maintain its daily Red Jet service between Southampton and West Cowes seven days a week, the service will again move to a “commuter” timetable format effective this Saturday January 2. “We have already seen large numbers of cancellation and postponed booking requests from customers for this period.”. The ferry was spacious allowing for good social distancing with hand sanitiser and compulsory use of masks. By using this site, you agree we can set and use cookies. OTW might like to ask Hampshire and IW Police if they are checking the status of all ferry travellers, and if not, then why not? Customers are currently unable to use the following services: Automatic NPR (number plate recognition) at check-in. “As we operate a lifeline service, Red Funnel is not in a legal position to question customers’ reasons for travel and nor has the government advised the screening of travelers by operators. good job that bridge was never built……”just saying”. 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Or coupon there be any immediate changes to passenger capacity on board Red Funnel Reward members save 20.! Go to the web address printed in the last 4 days to people who s! Via … 7 – will there be any immediate changes to passenger capacity on board Funnel! Immediate changes to its Hi-Speed Red Jet 6 which will include toilets onboard are currently unable to the... Bottom line book a flexible rate, you may not be entitled a... Expires: in 11 months Terms: discount applies to you please holidays...